The number of positive communications sent by the manager

123. Positive emotions include happiness, pride, and love.

ANS: T

124. An idea refers to what an individual is trying to accomplish.


ANS: F

A goal refers to what an individual is trying to accomplish.


125. A goal refers to what an individual is trying to accomplish.

ANS: T


126. Anticipatory emotions refer to the emotions that you feel after failing to reach a goal.

ANS: F

Anticipatory emotions refer to the emotions that you believe you will feel after achievement or failure of reaching your goal.

127. Negative emotions include anger and jealousy.

ANS: T

128. To create positive emotions in the workplace, a rule of thumb is that the number of positive communications sent by the manager must outnumber the number of negative communications by a ratio of 2:1.

ANS: F

The number of positive communications sent by the manager must outnumber the number of negative communications by a ratio of 5:1.

129. To create positive emotions in the workplace, a rule of thumb is that the number of positive communications sent by the manager must outnumber the number of negative communications by a ratio of 5:1.

ANS: T