Reward power comes from the leader's ability to provide something desired

   15.   ____ power comes from the leader's ability to provide something desired by team members in return for their desired behaviors.

a.	Legitimate
b.	Referent
c.	Coercive
d.	Reward

ANS:  D                  

   16.   A manager who controls the allocation of merit pay raises in a department has ____ power over employees in that department.

a.	coercive
b.	reward
c.	expert
d.	referent

ANS:  B                   

   17.   The billing manager at a large hospital has implemented a procedure, which she hopes will increase patient satisfaction with the services delivered by her staff. She began by issuing a memo to each member of her staff emphasizing the importance of increasing patient satisfaction with their services, and describing penalties for employees whose performance is weak in this area. She has followed that up by providing a verbal reprimand as well as a written warning to any staff member who is observed behaving antagonistically toward patients. Which of the following sources of a leader's power has the billing manager apparently used in this example?

a.	reward power
b.	coercive power
c.	referent power
d.	expert power

ANS:    B