How to diagnose organizational problems

   62.   Information needed to diagnose organizational problems are typically gathered by use of:

a.	questionnaires and interviews
b.	observation
c.	organizational records
d.	some combination of these

 ANS:  D           

   63.   Any planned change program requires a careful assessment of:

a.	individual readiness for change
b.	organizational capacity for change
c.	both of these
d.	neither of these

 ANS:  C          

       

   64.   Important aspects of individual readiness for change are:

a.	degree of employee satisfaction with the status quo
b.	the perceived personal risk involved in changing it.
c.	both of these
d.	neither of these

 ANS:  C