The following are among the key tasks in the mediator's role

   90.   Which of the following is one of the key competencies of a mediator?

a.	be skilled at presenting compelling arguments
b.	have a high level of self-awareness
c.	be skilled at breaking deadlocks
d.	have a strong knowledge of securities law

ANS:  C                 

   91.   All of the following are among the key tasks in the mediator's role except:

a.	ensure mutual motivation
b.	coordinate confrontation efforts
c.	maintain a minimal level of tension
d.	promote openness in dialogue

ANS:  C                   

   92.   In the Change Competency: “GM and UAW Negotiate for Mutual Survival,” the two parties engaged in:

a.	integrative negotiations.
b.	distributive negotiations.
c.	both integrative and distributive negotiations.
d.	neither integrative nor distributive negotiations.

ANS:  C                   

   93.   In the Change Competency: “GM and UAW Negotiate for Mutual Survival,” the collapse of the US auto market

a.	was not a concern in the negotiations.
b.	made it easier for the union to get the resolution they wanted.
c.	caused a need for a second negotiation as the company’s financial situation had changed drastically.
d.	gave GM leverage to control the negotiations because the worker needed jobs more than ever as a result of the financial climate.

ANS:    C