Statements illustrates the collaborating conflict-handling style

   50.   Tyshero, a supervisor, enters the company break room just in time to see a loud argument escalating between two of his subordinates, Alessandro and Mo. Both men are shouting at each other, and Mo is waving his fists at Alessandro. Tyshero attempts to intervene, but Mo continues to shout and wave his fists, demanding an apology from Alessandro. Mo threatens: "I'll pulverize the scrawny wise guy if he doesn't apologize for that remark. Go ahead and fire me--see if I care!" Alessandro says that his remark was made in total innocence, and has been misinterpreted by Mo. He insists that it would be inappropriate for him to apologize for Mo's inability to understand his appropriate use of the English language. Under these circumstances, it would probably be most appropriate for Alessandro to use a(n) ____ style of conflict handling.

a.	accommodating
b.	forcing
c.	avoiding
d.	compromising

ANS:  A                   

   51.   Which of the following statements illustrates the collaborating conflict-handling style?

a.	I usually don’t take positions that will create controversy.
b.	I insist that my position be accepted during a disagreement.
c.	I like to smooth over disagreements by making them appear less important.
d.	I try to dig into an issue to find a solution good for all of us.

ANS:  D                        

   52.   The ____ style refers to strong cooperative and assertive behaviors, and thus represents the win-win approach to interpersonal conflict handling.

a.	accommodating
b.	compromising
c.	collaborating
d.	forcing

ANS:    C