56. All of the following are among the steps in
Lewin's approach to managing and guiding the change process except:
|
a.
|
communicating
|
|
b.
|
unfreezing
|
|
c.
|
moving
|
|
d.
|
refreezing
|
ANS: A
57. In
Lewin's approach to changing behavior, the ____ step of the change process
usually involves reducing those forces maintaining the organization's behavior
at its present level.
|
a.
|
unfreezing
|
|
b.
|
freezing
|
|
c.
|
moving
|
|
d.
|
refreezing
|
ANS: A
58. In
Lewin's approach to changing behavior, the ____ step of the change process
usually involves shifting the organization's behavior to a new level.
|
a.
|
freezing
|
|
b.
|
moving
|
|
c.
|
unfreezing
|
|
d.
|
leading
|
Lewin's approach to managing and guiding the change process
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