Who Can file a Complaint under Consumer Protection Act?

The following can file a complaint under the Act:­- A consumer

- Any voluntary consumer organization registered under the Societies Registration Act,1860 or under the Companies Act,1956 or under any other law for the time being in force.

- The Central Government

- The State Government or Union Territory Administrations.

- One or more consumers on behalf of numerous consumers who are having the same interest

(Class action complaints)

Structure

-To provide simple, speedy and inexpensive redressal of consumer grievances, the Act envisages a three- tier quasi-judicial machinery at the National, State and District levels.

· National Consumer Disputes Redressal Commission - known as “National Commission”.

· Consumer Disputes Redressal Commissions known as “State Commission.

· Consumer Disputes Redressal Forums- known as “District Forum.

-The provisions of this Act are in addition to and not in derogation of the provisions of any other law for the time being in force