Who is a Consumer under Consumer Protection Act?

All of us are consumers of goods and services. For the purpose of the Consumer Protection Act,the word “Consumer” has been defined separately for “goods” and “services”.

For the purpose of “goods”, a consumer means a person belonging to the following categories:

(i) One who buys or agrees to buy any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment;

(ii) It includes any user of such goods other than the person who actualy buys goods and such use is made with the approval of the purchaser.

Note :- A person is not a consumer if he purchases goods for commercial or resale purposes However, the word “commer­cial” does not include use by consumer of goods bought and used by him exclusively for the purpose of earning his liveli­hood, by means of self employment.

- For the purpose of “services”, a “consumer” means a person belonging to the following categories:

(i) One who hires or avails of any service or services for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment;

i.It includes any beneficiary of such service other than the one who actually hires or avails of the service for consideration and such services are availed with the approval of such person.