Job characteristics influence the work performance

63. According to the job characteristics model, task significance is the extent to which an employee perceives the job as having a substantial impact on the lives of other people, whether those people are within or outside the organization.

ANS: T


64. According to the job characteristics model, job feedback is the extent to which carrying out job-related tasks provides direct and clear information about the effectiveness of an employee's performance.

ANS: T


65. According to the job characteristics model, autonomy is the extent to which a job provides empowerment and discretion to an employee in scheduling tasks and in determining procedures to be used in carrying out those tasks.


ANS: T


66. Individual differences identified in the job characteristics model include motivator factors and hygiene factors.


ANS: F

Correct answer is: they include knowledge and skills, strength and growth needs, and satisfaction with contextual factors.


67. According to the job characteristics model, individuals who desire the opportunity for self-direction, learning, and personal accomplishment at work have high satisfaction with contextual factors.

ANS: F

These individuals have a high growth-need strength.


68. According to the job characteristics model, individuals who are competent and confident in their ability to do their job at work have high knowledge and skills.


ANS: T


69. According to the job characteristics model, contextual factors at Starbucks include salary and benefit programs, interpersonal relations, travel requirements, and work conditions.


ANS: T