Developing a personality test to be used for research purposes

59. Sarah is developing a personality test to be used for research purposes in her organization. She hopes to use the instrument to identify individuals who would be successful as customer service representatives, acting to resolve conflict between dissatisfied customers and other departments in the company. Sarah should probably include traits in the test that measure the personality factor of:

a.	agreeableness
b.	likeability
c.	intellectual openness
d.	locus of control

ANS:  A                  

   60.   Lauren believes that people are basically honest, decent, and trustworthy. It is likely that Lauren is high on:

a.	self esteem
b.	extraversion
c.	agreeableness
d.	openness

ANS:  C                     

   61.   Jonah is short tempered, uncooperative, and irritable. It is likely that Jonah is low on:

a.	openness
b.	helpfulness
c.	conscientiousness
d.	agreeableness

ANS:    D