Wht should managers do to effectively manage employee performance?

5. Labeling behavior as ____ or ____ may be somewhat subjective and depend on the value system being applied.

a.	objective; subjective
b.	desirable; undesirable
c.	conscious; unconscious
d.	classically conditioned; operantly conditioned

ANS:  B                   

     6.   An objective base for determining whether a behavior is desirable or undesirable is:

a.	the work setting
b.	the feeling of the manager
c.	both of these would be considered objective bases
d.	neither of these would be considered objective bases

ANS:  A                   

     7.   As a manager, Carl encourages employees to question his directives because innovation and professional judgment are crucial to the organization's success. This is an example of how ____ affect the labeling behaviors as desirable or undesirable.

a.	attitudes
b.	organizational norms
c.	classical conditioning
d.	social learning theory

ANS:  B                  

     8.   To effectively manage employee performance, managers should try to:

a.	control employees' attitudes
b.	influence employees' basic beliefs
c.	control external events
d.	develop employees' personalities

ANS:    C