Communication Process for Introducing Change

60. In Change Competency: Sue Powers’ Communication Process for Introducing Change, found the idea of practicing active listening and communication outside formal meetings:

a.	made people feel pushed into an idea
b.	allowed people to voice their objections more easily
c.	got an idea resolved faster than a formal meeting
d.	cut off any feedback

ANS:  B                   

   61.   In the PERCEIVE framework, the term for considering types of personal nonverbal cues that finds individuals sit, stand, and want to be near those they like is:

a.	relative orientation
b.	expressions
c.	proximity
d.	contact

ANS:  C                   

   62.   In the PERCEIVE framework, the term for considering types of personal nonverbal cues which demonstrates happiness, sadness, anger, fear, surprise, and disgust is:

a.	proximity
b.	contact
c.	relative orientation
d.	expressions

ANS:  D                   

   63.   In the PERCEIVE framework, the term for considering types of personal nonverbal cues that reflects the degree to which individuals face one another is:

a.	proximity
b.	relative orientation
c.	expressions
d.	contact

ANS:    B