Statements illustrates the accommodating conflict-handling style

44. Bryn, a supervisor, enters the company break room just in time to see a loud argument escalating between two of her subordinates, Daniel and Alec. Both men are shouting at each other, and Alec is waving his fists at Daniel. Bryn attempts to intervene, but Alec continues to shout and wave his fists, demanding an apology from Daniel. Alec threatens: "I'll pulverize the scrawny wise guy if he doesn't apologize for that remark. Go ahead and fire me--see if I care!" Daniel says that his remark was made in total innocence, and has been misinterpreted by Alec. He insists that it would be inappropriate for him to apologize for Alec 's inability to understand his appropriate use of the English language. Since this is clearly an emergency requiring quick action, it would probably be most appropriate for Bryn, the supervisor, to use a(n) ____ style of conflict handling, at least in the initial stages of dealing with this dispute.

a.	avoiding
b.	forcing
c.	accommodating
d.	collaborating

ANS:  B                   

   45.   In which of the following circumstances is it appropriate to use the forcing style of conflict handling?

a.	in emergencies that require quick action
b.	when unpopular courses of action must be taken for long-term organizational effectiveness
c.	all of these are examples of circumstances in which it would be appropriate to use the forcing style
d.	when a person needs to take action for self-protection

ANS:  C                   

   46.   Which of the following statements illustrates the accommodating conflict-handling style?

a.	I shy away from topics that are sources of disputes with my friends.
b.	I insist that my position be accepted during a disagreement.
c.	I try to dig into an issue to find a solution good for all of us.
d.	It makes other people happy, I’m all for it.

ANS:    D