71. The ____ competency includes the knowledge, skills,
and abilities to use all the modes of transmitting, understanding, and
receiving ideas, thoughts and feelings--verbal, listening, nonverbal, written,
electronic, and the like--for accurately transferring and exchanging
information.
|
a.
|
empathizing
|
|
b.
|
active listening
|
|
c.
|
communication
|
|
d.
|
describing
|
ANS: C
72. Which
of the following is not one of the key KSAs of the communication
competency?
|
a.
|
providing constructive feedback to
others
|
|
b.
|
perceiving, appraising, and interpreting
accurately yourself, others, and the immediate environment
|
|
c.
|
engaging in active listening
|
|
d.
|
all of these are key KSAs of the
communication competency
|
ANS: B
73. As
one part of the communication competency, the ____ skill refers to identifying
concrete, specific examples of behavior and its effects.
|
a.
|
questioning
|
|
b.
|
describing
|
|
c.
|
empathizing
|
|
d.
|
active listening
|
ANS: B
74. The
____ skill helps to bring relevant information and emotions into the dialogue
and reduce misunderstandings.
|
a.
|
empathizing
|
|
b.
|
describing
|
|
c.
|
questioning
|
|
d.
|
concretizing
|
one part of the communication competency, the describing skill
![one part of the communication competency, the describing skill]()
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