New values and norms that change the culture in some way

32. Specific methods of maintaining organizational culture go beyond hiring and firing to include six additional powerful reinforcers of the organization's culture: what managers pay attention to; reactions to critical incidents; role modeling; reward allocation; criteria for employment decisions; and organizational rites, ceremonies, and stories.

ANS: T | Environmental Influence

33. In an organization, the manner in which a crisis is dealt with can either reinforce the existing culture or bring out new values and norms that change the culture in some way.

ANS: T  Group Dynamics


34. What managers and teams pay attention to includes dealing with events systematically to send strong signals to employees about what is important and expected of them.

ANS: T  | Group Dynamics

35. The rewards and punishments attached to various behaviors allow employees are not effective tools in communicating the priorities and values of both individual managers and the organization.

ANS: F

The rewards and punishments attached to various behaviors allow employees to learn about organizational culture by communicating to them the priorities and values of both individual managers and the organization.

Group Dynamics 

 36. The reward system in an organization can be a particularly effective tool for maintaining or changing organizational culture.


ANS: T | Group Dynamics