The seven key competencies increasingly important to the effectiveness all employees

8. A competency is an interrelated set of perceptions, attitudes, and values that enable an employee to provide value to the organization.

ANS: F

A competency is an interrelated cluster of knowledge, skills, and abilities needed by an individual to be effective in most professional and managerial positions.

9. A competency is an interrelated cluster of knowledge, skills, and abilities needed by an individual to be effective.

ANS: T
10. The seven key competencies are increasingly important to the effectiveness of virtually all employees, not simply those in managerial and leadership roles.

ANS: T

11. The ethics competency includes the knowledge, skills, and abilities to know what is legal or illegal.

ANS: F

The ethics competency includes the knowledge, skills, and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors.

12. The key attributes of the ethics competency include incorporating values and principles that distinguish right from wrong on the basis of laws and regulations, the employer's rules of conduct, demonstrating dignity and respect for others in working relationships, and demonstrating honesty and openness in communication, limited only by legal, privacy, and competitive considerations.

ANS: T

13. Ethics can be defined as the rules and values that differentiate legal from illegal behavior.

ANS: F

Ethics are the values and principles that distinguish right from wrong.