Where Oral reprimands are appropriate?

   59.   When punishment fails, long-term suppression of an undesirable behavior often requires:

a.	continued and, perhaps, increasingly severe punishment
b.	the manager's presence to suppress the behavior
c.	both of these could be required
d.	neither of these would be required

ANS:  C                   

   60.   Mike would like to stop employees from leaving work early on Fridays. He decides the best way to do so is to punish anyone who is not in the office at 5 p.m. on Fridays. Which of the following is not a potential negative effect of Mike’s plan?

a.	employee fear of Mike
b.	high turnover
c.	creative performance
d.	recurrence of undesirable employee behavior

ANS:  C                   

   61.   ____ is more effective than punishment over the long run.

a.	Negative reinforcement
b.	Escape learning
c.	Positive reinforcement
d.	Avoidance learning

ANS:  C                   

   62.   Oral reprimands are appropriate to correct:

a.	general behavior
b.	specific behaviors
c.	bad attitudes
d.	threats to self-image

ANS:    B