What are memoranda and manuals?

117.   According to Diversity Competency: Angela Braly, CEO and President, WellPoint, Inc., in Wellpoint Inc., diversity is seen as :

a.	a shared responsibility among all associates in the organization.
b.	an important matter handled by the upper-management of the company.
c.	the main goal of the human resources department.
d.	none of these

ANS:  A                   

118.   According to Diversity Competency: Angela Braly, CEO and President, WellPoint, Inc., which of the following is not one of Wellpoint’s techniques to foster diversity:

a.	a core team of associates who serve as subject matter experts and catalysts for transformation and engagement
b.	six associate resource groups that engage in two-way communication
c.	A Customers Insights Team to develop a link with the firm’s multicultural customers
d.	all of these are technique’s used by Wellpoint

ANS:  D                   

119.   The rules and patterns of behavior that are accepted and expected by members of a team or whole organization are:

a.	norms
b.	organizational rules
c.	groupthink
d.	personal acceptance conformity

ANS:  A                   

120.   Norms differ from organizational rules in that organizational rules are:

a.	enforced by team members
b.	often in the form of memoranda and manuals
c.	informal
d.	unwritten

ANS:    B