Who is most likely to feel that the ability to cope effectively with stressors at work?

16. Carol and Jess, both senior management majors, have been studying together for the GMAT (Graduate Management Admissions Test). The test is tomorrow and the results may determine whether or not they are admitted to a top quality MBA program. The following exchange occurs. Jess says, “I am not worried about this test. We have done our preparation work and I am sure we will do fine.” Carol responds, “I don't see how you can be so relaxed. I am a nervous wreck. This is it--the real thing. I'm afraid I might blow it. I can hardly concentrate....my throat is so dry....and my hands are trembling.” The different responses to this stressor on the part of Carol and Jess are probably the result of:

a.	individual differences
b.	differences in social support
c.	mental ability
d.	reinforcement

ANS:  A                       

   17.   The individual difference factors that help to determine whether a person experiences stress in a particular situation include all of the following except:

a.	attitudes
b.	motivation
c.	adjustment
d.	sociability

ANS:  D                  

   18.   Of the following, who is most likely to feel that the ability to cope effectively with stressors at work?

a.	Marlene, who has low self-esteem
b.	Justin, who has a high external locus of control
c.	Lisa, who has a high internal locus of control
d.	none of these individuals would be any more likely than the others to believe that they could cope

ANS:    C