Organizational behavior and improving the effectiveness of employees

     5.   The framework for learning about organizational behavior and improving the effectiveness of employees, teams and organizations consists of all of the following components except:

a.	the organization itself
b.	the individual in the organization
c.	leaders and teams in the organization
d.	family members of employees of the organization

 

ANS:  D                 

     6.   _____ is the process of developing ideas and a vision, living by values that support those ideas and that vision, influencing others to embrace them in their own behaviors, and making hard decisions about human and other resources.

a.	Friendship
b.	Fellowship
c.	Leadership
d.	Membership

 

ANS:  C                  

     7.   _____ can be learned but not taught.

a.	Leadership
b.	Fellowship
c.	Friendship
d.	Membership

 ANS:  A                 

     8.   A _____ directs, controls, and plans the work of others and is responsible for results.

a.	leader
b.	manager
c.	dealer
d.	president

ANS:    B